Multica / Notifications and Integration

Inbox & Subscriptions

When will Multica notify you and how to mute issues you don’t care about.

Overview

Inbox (Inbox) is the place where you are interrupted in Multica - issues assigned to you, someone @ you, and updates on issues you subscribe to will all appear here.

You control which issue changes will disturb you by subscribing/unsubscribing issues.

What to expect in your inbox

The following events will send a notification to your inbox:

issue is assigned/unassigned/has a new assignee - received when you are the new assignee (or previous assignee)
The issue you subscribed to has changed its status, priority, and deadline
There are new comments under the issue you subscribed to
You were @ mentioned in a comment - you will receive it regardless of whether you are subscribed or not
Your issue or comment has been added with an emoticon reaction
The agent task you assigned failed

@all will notify the entire workspace

@all is a special target - it will push notifications to every member of the workspace.

Use @all with caution. Posting an @all comment in a workspace of 50 people will instantly generate 50 inbox notifications. Only use it for major matters (production incidents, milestone announcements) - not for everyday discussions.

The agent never receives the notification

The agent will never receive an inbox notification - even if it is the issue's assignee, creator, or @ in a comment.

This is not a bug: the agent doesn't look at the inbox. The way it works is to be triggered immediately - assign an issue or @ it in a comment, and the system will immediately start a task for it to execute. The inbox is a reminder mechanism for humans and has no meaning to the agent.

Subscription rules

You will be automatically subscribed to an issue under four circumstances:

You created it
You are assigned as assignee
You commented under it
You were @ mentioned in it or in its comments**

Automatic subscription only happens once - you create it and get @, you won't subscribe twice.

**Your subscription will not be automatically canceled if the assignee is changed. ** If you were the assignee of an issue before and were later replaced, you will still receive follow-up updates for this issue - because the automatic subscription remains in the database. If you don’t want to be disturbed anymore, go to the issue page to manually unsubscribe.

You can also manually subscribe to any issue (even if it has nothing to do with you), or manually unsubscribe to any automatic subscription. On the right side of the issue details page on the UI, use CLI multica issue subscriber add/remove.

Changes in the status of the child issue will bubble up to the parent issue

If the status of a sub-issue changes, subscribers of the parent issue will also be notified - even if they are not subscribed to the sub-issue.

This only works for status: comments, priorities, and deadline changes for sub-issues will not bubble up to the parent issue.

Next step

Comments and Mentions - Usage and pitfalls of @ mentions
Assign issue to agent - The agent's triggering mechanism (why it doesn't look at the inbox)